Ask American Airlines right now about quality control and safety. They and their staff are working through a lot of difficulties in terms of the thousands of customers who are effected and their reputation. Many critics are suggesting that this could have been prevented with earlier testing and detection. In every business there are certain things that we rely on to just work. When they don’t it could result in huge setbacks in time, scheduling, and revenues. Having a strategic plan in place when something does go wrong is very important.

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